PRIMA Animal Bite Care

After purchasing a PRIMA Animal Bite Care package, the plan must be registered using the provided Reference Code before heading to the Maxicare Clinic.

1. Click the registration link sent via email.
2. Enter the Reference Code received by email and complete the required details.
3. Once successfully registered, an email containing the e-voucher will be sent within 24 hours.

Note:

• The plan must be registered within 3 months from the date of purchase.
• The service must be availed within 1 year from the date of registration.

Animal bite risks are classified into three categories based on the severity of the contact:

• Category 1: Includes activities like feeding or licking of intact skin, casual contact with an animal, or exposure to a patient with rabies symptoms.
• Category 2: Includes minor scratches or abrasions without bleeding, or the nibbling of uncovered skin. Exposures on the neck or head should be treated as Category 3.
• Category 3: Includes single or multiple transdermal bites or scratches with bleeding, licks on broken skin, and ingestion of raw infected meat.
  
  

The plan covers exposures from domestic animals (dogs, cats), livestock (cows, pigs, horses, goats, etc.), and wild animals (bats, monkeys, etc). It excludes rodents, guinea pigs, hamsters, rabbits, snakes, reptiles, birds, insects, and fish.

You can visit any Maxicare Clinic nationwide for the initial assessment and management of animal bites.
At our clinics, our doctors will:

• Assess the severity of the bite or exposure
• Explain your health risks clearly
• Clean and treat the wound to prevent infection
• Provide vaccines or medications as needed
• Advise on warning signs and follow-up care
• For severe cases, the doctor at the Maxicare Clinic will assess the exposure and provide a referral to the nearest hospital emergency room if needed.

Coverage applies as long as the initial visit occurs within the e-voucher’s validity period. Follow-up or succeeding vaccinations, to complete the vaccination cycle, can still be availed even if they fall after the 1 year validity as long as it follows the treatment plan.

PRIMA e-vouchers activated on Jan 15, 2026 or later are automatically enrolled in Personal Accident Insurance at no extra cost. Coverage includes loss of life due to an accident, as well as accidental injuries resulting in permanent disability or being permanently bedridden.

The insurance coverage begins upon card activation and ends on the expiration date indicated in the Welcome Letter.

To know more details about the personal accident insurance coverage, visit here.

All PRIMA members aged 0 to 69 years old are eligible for this built-in insurance coverage.

Starting July 1, 2026, PRIMA Animal Bite Care comes with an extended validity of 1 year from activation, allowing you to enjoy longer protection and greater peace of mind. Simply register your e-voucher within 3 months from the date of purchase to activate your coverage.

Yes. Beginning July 1, 2026, you can enjoy laboratory tests and medical procedures via PRIMA member rates, even for non-animal bite cases.

1. Present your PRIMA Animal Bite Care e-voucher at a Maxicare Clinic, along with 1 valid ID with a photo upon availing of the services offered in this plan.
2. No e-voucher, no availment.
3. The plan is non-transferable once registered.
4. Free cancellation and refund within 15 days of purchase if the product has not been used.
5. The benefits and accessibility to specific physicians and procedures provided by this product are subject to availability and may be amended upon general notice.
   

PRIMA services are available at Maxicare Clinics nationwide.
PRIMA Animal Bite Care is a product of MaxiHealth