Refund FAQs

How can I ask for a Refund?

- View the Refund and Cancellation Policy in the footer of this website

- Scroll down to the bottom part of the policy and click the link: Request your refund here

- Accomplish the Refund Form

How many days can I expect the processing of Refund?

- Validation of request is within 4 working days upon receipt of accomplished Refund Form. Once approved and the Auto Credit Arrangement (ACA) Form was submitted, the processing is within 6 working days.

Can I request a Refund if I purchased it via Merchant/Agent/Broker?

- No. Maxicare will only accept refund requests done through this route for products purchased through Maxicare Online Shop/Maxicare Cashier.

How can I follow-up the Status of my Refund?

- You may reach out to our Customer Hotline, contact no. (02) 8582 1900

How will I know if I'm eligible for Refund?

- Once the Refund Form has been submitted our team will check it to validate

- Once validated, you will receive an email from crialternative@maxicare.com.ph confirming if you are eligible or not for a refund.

- Once eligible, you have to accomplish the Auto Credit Arrangement (ACA) Form (for bank details) and send it back to crialternative@maxicare.com.ph for the processing of your Refund.