Maxicare Store FAQs

Purchase-related:

What should I expect right after I purchase a product in the Maxicare Online Store?

You will receive the following emails in sequential order:

1. Store Order Confirmation email within one hour after purchase
2. Reference Number/s of the card/s that you purchase within one hour after purchase
3. Official Receipt within 24-48 hours after purchase 

Note: If purchased as a gift, the gift recipient will only receive the email containing the product Reference number/s. While, the purchaser will receive the Store Order confirmation email and the Official Receipt. 

What should I do if I have yet to receive any email/s right after my purchase?

Follow these troubleshooting steps: 

1. Check the SPAM folder of your mailbox
2. Wait for at least 5 minutes then refresh the page

If none of the above steps work, please contact the Maxicare support teams for further assistance (8582 – 1900 / 7798 – 7777, customercare@maxicare.com.ph). 

 

When will I receive the Official Receipt (OR) for my purchase?

Your Official Receipt will be sent via email within 24-48 hrs after your purchase. For non-receipt, please contact the Maxicare support teams for further assistance (8582 – 1900 / 7798 – 7777, customercare@maxicare.com.ph). Provide the following details when you contact Maxicare support:

• Purchaser’s full name
• Email address
• Store Order ID
• Purchase date
• Purchase time

What are the modes of payment available?

 

The payment options available are:

1. Credit and debit card (Mastercard and Visa)
2. Ewallet (Gcash, Grabpay, Maya and Coins)
3. Online banks (BPI, UBP, and BDO)
4. Regular/Reduced rate Installment (Metrobank and BPI)

What are the current banks that are allowed for installment payments

 

Maxicare accepts Metrobank and BPI credit cards as installment payments.

 

How can I be qualified to purchase with installment payments?

 

All customers are allowed to use installment provided that the minimum order amount should be at least P8,000 and can be a combination of products.

 

What are the payment terms available for the installment payment option?

Maxicare offers 3, 6, 9, and 12 months payment terms.

 

How much is the interest rate if I purchase via installment?

For Regular/Reduced rate installment: Maxicare does not charge any interest for the installment payment option. Your bank may charge interest based on the payment term you will be choosing. The monthly charge can be also seen in the system during your transaction.

 

Where do I input the code that was provided to me by my Maxicare Sales Representative?

On the cart page in the Online Store, input the code in the “Agent’s Username” field displayed underneath the list of products. Kindly input the exact username provided by the Maxicare Sales Representative who assisted you.

 

When will I receive my eCard?

Your eCard will be sent to the email address and mobile number you provided during registration. 

 

What is the maximum limit per payment method?

Payment method	Payment option	Maximum Limit
Paynamics
Debit card	Visa	Depending on the card limit
	Mastercard	Depending on the card limit
Credit card	Visa	Depending on the card limit
	Mastercard	Depending on the card limit
Ewallet	Grabpay	No maximum amount
	GCash	Php 100,000 per month
	Maya	Php 100,000 per transaction (upgraded account) Php 50,000 per transaction (basic account)
	Coins	Php 10,000 per transaction
Online banking	BPI Online	Php 50,000 per transaction
	UBP Online	Php 500,000 per transaction
	BDO Online	Php 10,000 per transaction

 

 

 

Note:

• GCash payments for Maxicare are subject to the remaining balance of your GCash wallet’s ₱100,000 transaction limit. Ensure you have enough room within this limit to complete your payment.
• For credit/debit card payment transactions, it will go through a Fraudulent Configuration Policy which will result in an auto decline transaction once hit.
• For bank-related payment transactions, the maximum limit will still vary on the limit of the issuing bank.

 

How can I track my orders?

 

To properly track your orders, we encourage you to sign up or register before making a purchase and you can access your profile to view your order history.

If you purchased a card as a Guest, you won’t be able to track your orders online. However, you will still receive these important emails related to your purchase:

1. Order Confirmation email
2. eVoucher
3. Official Receipt

What is the process if I need to request a refund?

Please read the Refund FAQs on this link (https://shop.maxicare.com.ph/pages/refund-faqs) to check first if you are eligible for a refund.

If eligible, please read the Refund and Cancellation Policy and submit your refund request through this link (https://shop.maxicare.com.ph/pages/refund-and-cancellation-policy).

These refund-related links are also accessible in the footer section of this website.

 

Product-related:

How do I register the prepaid product/s that I purchased? 

When should I register the prepaid product/s that I purchased?

1. Prima Gold: After purchase, you need to register your e-voucher before you can use it. Please make sure to register immediately to avoid expiration or any other inconvenience.

ALL registered products will be valid for 1 year from the registration date. 

 

Is there a limit on the products that I can register under the same person?

You are only allowed to register 1 Prima Gold under the same person.

Once my card is active, how can I avail of my benefits as a Maxicare prepaid cardholder?

You just need to present your Maxicare eCard / physical card bearing your Card Number and Policy Number and your valid ID when you visit any of our accredited providers to avail of your benefits.